Thank you for choosing our store for your yoga essentials! We appreciate your trust and want you to have the best shopping experience possible. Please take a few moments to read our detailed Refund and Returns Policy so you know exactly how returns, refunds, and exchanges work when shopping with us — whether you’re ordering locally or internationally.
General Return Conditions
We want you to feel completely satisfied with your purchase. If for any reason you are not happy with your order, you may return unused, undamaged items within 30 days from the date you received them. To be eligible for a return:
- The product must be in its original packaging with all tags, labels, and accessories intact.
- The item must not be worn, washed, or damaged after delivery (unless it arrived defective).
- Proof of purchase (order confirmation email or invoice) is required.
Please note: Items showing signs of use, custom-made products, clearance items, or digital goods are not eligible for return.
How Refunds Are Processed
Once your return is received and inspected at our facility, we will notify you by email regarding the status of your refund. If approved:
- Refunds will be issued to your original payment method (credit card, PayPal, etc.) within 5–10 business days after approval.
- Original shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping cost will be deducted from your refund amount.
- Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you received a damaged or defective item, please contact us within 7 days of delivery. We will arrange an exchange at no additional cost. For size or color exchanges, shipping fees may apply. Please note that we do not guarantee stock availability for all products.
International Orders
We proudly ship worldwide, but please be aware of the following:
- Customers returning items from outside our primary shipping region are responsible for all return shipping costs and any customs duties or taxes associated with the return.
- Refunds for international orders will be processed only after the returned item is received and inspected at our facility.
- Some products may not be eligible for international return due to customs or import restrictions in your country.
- Shipping time for returns may vary depending on your location. We recommend using a trackable shipping service for your safety.
Return Process – Step by Step
- Contact our Customer Support at help@max-ath-lon.fun with your order number and reason for return.
- Our team will review your request and provide you with return instructions and the return shipping address.
- Pack the item securely in its original packaging to avoid damage during transit.
- Once we receive and inspect the item, you will receive an email confirming the status of your refund or exchange.
Important Notes
- We reserve the right to refuse a refund if the returned product does not meet the conditions listed above.
- For international returns, customs delays and processing times may extend the overall refund timeline.
- Gift cards and promotional items are non-refundable.
If you have any questions or concerns about our Refund and Returns Policy, please contact us at help@max-ath-lon.fun. Our team is happy to help!
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